Basic Training:
Instructions include how to dispatch using the dispatch screen with tabs, complete a Reservation using the Long Reservation Form, how to search for reservations quickly, quoting from the “RATE” button, Adding and linking accounts together, and taking Payments.
Advanced Training:
Basic Training plus: Deep Dive on the learning the system; Accounts Section, Invoicing, Managing and running reports, memos, payables for drivers, affiliates, agents, and networking with affiliates.
Employee Training:
Specialized training for reservationists, accounting/billing, and dispatchers. Instruction includes shortcuts with your computer to make you more efficient at what you do. We’ll conduct a question-and-answer session to ensure your employee has retained the information and is able to perform the tasks that were taught.
Increasing Farm-In/Farm-out Work:
Instruction includes how to grow your farm-out business, teaching you the best practices such as how to upsell your clients, using ReadBack scripts to remind reservationist to ask for the sell, steps to quoting your clients correctly, best practices to keeping track of quoted pricing per reservation using reservation status’, and full farm-out training. I’ll also teach you how to build your farm-in business.